Payment Methods
We simply rely on bank transfer for payments. This means we currently do not work with payment service providers such as PayPal, Amazon Pay, or Klarna. Payment by credit card, cash on delivery, or delivery against invoice is also not available at this time.
More information can be found here: Why We Rely on the Good Old Bank Transfer
Delivery Times
We use the following icons to indicate the delivery time. This is a short version for a quick overview. You can find more information here: Stock Levels / Delivery Times.
| Icon | Delivery Time |
|---|---|
 |
1-3 Days (In Stock): The product is in stock in our warehouse. You will see the actual number of items that are in stock. |
 |
3-6 Days (Available / Few Available): The product is in stock at a supplier. |
 |
4-8 Days (Available / Few Available): The product is in stock at a supplier. |
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1-2 Weeks (Available): The product is available, but with some delay. |
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ca. 4 Weeks (Available): The product is available, but with even more delay. |
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2-6 Months (Custom Order): The product will be ordered and/or manufactured for you with an extremely long lead time. |
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Not Available: The product is not available. |
Countries and Shipping Costs
Currently we ship to the following list of countries.
The delivery times specified in the shop refer to the delivery time in business days, from the moment of order placement until delivery to the address in Germany. These estimates are not random but represent the best possible approximation that our software can provide for each item at any given time! For deliveries to other countries, the total delivery time increases according to the values in the table below. In Germany, we charge flat-rate shipping costs. For other countries, shipping costs are calculated based on the weight of the order. When you select the delivery country, the shipping costs will be automatically calculated and displayed in the cart and at checkout.
Since the costs for packaging materials are not included and, due to the free shipping limit in Germany, we not only make no profit on the shipping costs but they are not even fully covered. Therefore, we have to include part of the packaging and shipping costs in the product prices.
If you find these shipping costs too high, we would appreciate it if you could email DHL and file a complaint. You can use the following email address: impressum.paket@dhl.com
| Country | Additional delivery time | Shipping costs |
|---|---|---|
| Austria | +1 Working Day | 9.90 EUR³ |
| Belgium | +1 Working Day | 9.90 EUR⁴ |
| Czech Repulic | +2 Working Days | 9.90 EUR⁴ |
| Denmark | +1 Working Day | 9.90 EUR⁸ |
| Finland | +3 Working Days | 9.90 EUR⁹ |
| France | +1 Working Day | 9.90 EUR³ |
| Germany | - | 5.90 EUR² (free shipping from 75 EUR order value and above) |
| Luxembourg | +1 Working Day | 9.90 EUR¹ |
| Netherlands | +1 Working Day | 9.90 EUR⁴ |
| Slovenia | +2 Working Days | 9.90 EUR⁵ |
| Sweden | +2 Working Days | 9.90 EUR⁸ |
¹ incl. 17% VAT / ² incl. 19% VAT / ³ incl. 20% VAT / ⁴ incl. 21% VAT / ⁵ incl. 22% VAT / ⁶ incl. 23% VAT / ⁷ incl. 24% VAT / ⁸ incl. 25% VAT / ⁹ incl. 25.5% VAT
| Country | Additional delivery time | Shipping Costs |
|---|---|---|
| Bulgaria, Croatia, Cyprus, Estonia, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Poland, Portugal, Romania, Slovakia, Spain | NO SHIPPING | NOT APPLICABLE |
This is a final list. We reserve the right to add or remove countries from this list at any time. We will not provide reasons for these decisions. Inquiries regarding deliveries to countries we do not ship to will not be answered. More frequently asked questions about shipping, shipping costs, and delivery times can be found on our FAQ page in the section "Shipping".
Customers with residence or domicile in a state outside the European Union (EU) or the European Economic Area (EEA) (e.g. Switzerland)
Based on the EU Geoblocking Regulation we make it possible for any individual in the European Union (EU) or the European Economic Area (EEA) to register and use our website. Even though, we are not required to ship to all covered countries and we choose not to do so. Above you can find the list of countries we ship to.
It is possible for customers within the EEA to order on our website and have the order shipped to one of the listed countries. However, for individuals with residence or domicile outside the EEA it is a violation of our General Terms & Conditions to place an order, irrespective of the delivery address. We will cancel and refund these orders. We assume that all orders sent to a parcel shop near the Germany/Switzerland border (Weil am Rhein, Rheinfelden, Lottstetten, Jestetten, Grenzach-Wyhlen, Bad Säckingen, Laufenburg, Waldshut-Tiengen, Hohentengen am Rhein, Konstanz, Feldkirch, etc.) are placed by customers from Switzerland attempting to bypass our Terms and Conditions. These orders will not be processed. If we need to refund already paid amounts and incur costs in doing so, we will deduct these costs from the refund.
We do not offer VAT refunds for orders that are exported by the customers themselves.
Please contact us before placing an order if you are unsure or have any questions.